DRA stands for Debt Recovery Agent.The Debt Recovery sector is growing by leaps and bounds every year and there is acute shortage of Certified DRAs in the country.
Reserve Bank has requested the Indian Banks Association to formulate, in consultation with Indian Institute of Banking and Finance (IIBF), a certificate course for Direct Sales Agents / Direct Marketing Agents / Debt Recovery Agents with minimum 100 hours of training.
It is also stipulated by RBI that banks should ensure that all their Recovery Agents undergo this training and obtain the certificate from IIBF.
The service providers engaged by banks should also employ only such personnel who have undergone the above training and obtained the certificate from the IIBF. Empower Pragati Vocational & Staffing Pvt. Ltd. has been accredited by IIBF to conduct DRA training at all its centers.
Training of DSA/DMA/Recovery Agents
The training will primarily focus on skill development and improvement of functional competencies and the 100 hours will be distributed in the following ratio:-
Functional Competencies- Focus will be on legal, procedural and operational aspects of banking more particularly the collection function .
Soft Skills development- Focus will be on Personal effectiveness and inter personal behaviour .
The course Improves employability and Career enhancement for the certified DRAs.